FAQ

Creating an account is designed to be quick. Provide a valid email address, choose a password, and complete the required profile fields. On registration you’ll automatically receive Gold Coins and part of the no-deposit welcome package; verify your email to claim the remainder and the included Sweeps Coin. Use a real identity that matches your government ID — mismatches will slow verification and withdrawal eligibility. If you encounter errors during sign-up, clear your browser cache or try another modern browser, or contact live chat for immediate help.

New accounts receive 750,000 Gold Coins (GC) plus 1 Sweeps Coin (SC). No bonus code is required. Activation is automatic: 500,000 GC are credited on registration and the remaining 250,000 GC plus 1 SC arrive after you verify your email. Gold Coins are for in-site gameplay only and cannot be redeemed for cash. Sweeps Coins must be wagered and pass redemption checks before they convert to cash or gift cards. Note: this package is restricted in several U.S. states (see specific state list in the FAQs below).

No codes are needed for the standard no-deposit sign-up package. The bonus is applied automatically as described above. Paid bundles and other promos may have different activation rules; any required promo codes will be highlighted in the promotion details when they’re offered. If a code is required for a specific offer it will be clearly stated in the promotion terms.

Stormrush accepts purchases of promotional bundles using major card providers, including MasterCard and Visa, processed in USD. Bundles (for example $19.99 and $34.99 options) automatically credit corresponding Gold Coins and Sweeps Coins per the package description. Some offers have minimum purchase amounts or require multiple qualifying purchases to trigger reload bonuses. If a card transaction fails, confirm your billing details, contact your bank, or use live chat for assistance. All purchases are subject to regional restrictions; transactions from certain U.S. states are not permitted.

Only Sweeps Coins (SC) are potentially redeemable for cash or gift cards after you meet the playthrough and verification requirements. SCs must reach a minimum cash-equivalent threshold (typically $25) before redemption is possible. Redemptions are subject to identity verification (KYC) and additional checks to prevent fraud. Processing times vary depending on verification status; contact support@stormrush.com if you need an update. Gold Coins (GC) cannot be converted to cash.

Wagering (playthrough) means you must use Sweeps Coins in eligible games until the required conditions are met before requesting redemption. The exact playthrough formula and eligible games are defined in each promotion’s terms. Sweeps Coins are often subject to stricter verification and redemption checks, so plan for identity confirmation and potential documentation requests. Always review the specific promotion’s terms to understand which games contribute, time limits, and any caps on winnings.

Stormrush features titles from Betsoft, BGaming (SoftSwiss), Booming Games, Gaming Corps, Kalamba Games, Netgame, and TaDa Gaming, among others. Availability varies by region and by the currency type you’re playing (GC vs SC). Some promotions link free plays to a specific slot (for instance, Happy Buddha: Bonus Combo for daily free plays). If a game seems unavailable on your account, contact support with the game name and your location.

Yes — Stormrush is optimized for modern mobile browsers. Most slots and instant games from the listed providers run smoothly on up-to-date iOS and Android devices without a separate download. If a title behaves oddly on mobile, try a different browser, update your device’s operating system, or switch to desktop. Report persistent issues to live chat and include device model and browser version for faster troubleshooting.

KYC is mandatory to redeem Sweeps Coins and may be requested at other times to secure your account. Typical documentation includes a government-issued photo ID (passport, driver’s license), proof of address (utility bill or bank statement dated within a set period), and sometimes payment method verification. Upload documents through your account portal when prompted. Verification aims to protect your funds and comply with redemption policies; responding promptly speeds up payouts.

Stormrush uses industry-standard security practices to protect accounts and transactions, including encrypted communications and secure payment processing with major card schemes. You should also protect your account: use a strong, unique password, enable any available account protections, and notify support immediately if you suspect unauthorized access. For concerns about privacy or data handling, consult the Privacy Policy or contact support@stormrush.com.

Player safety is a priority. You can set deposit limits, take breaks, or request account restrictions via your account settings or by contacting support. If you feel your play is becoming problematic, reach out to customer support for help with self-exclusion or cooling-off options. For external assistance, consult local support organizations that specialize in gambling-related help. Proactive limits and awareness of session length and spending are effective controls.

Stormrush offers live chat for rapid assistance and an email channel at support@stormrush.com for detailed inquiries or documentation. Live chat is the fastest route for account issues or troubleshooting; email is ideal for verification uploads and questions that require documented responses. Typical email replies are within 24–48 hours, while chat aims to respond immediately during operating hours. If a matter involves verification or redemption, include account details and any requested documents to avoid delays.