Support

At Stormrush Casino, support is built around real people who move quickly to resolve real issues. You’ll find multiple ways to reach us so you can pick whatever fits your situation: live chat for instant answers, email for detailed follow-ups, and phone support for high-priority concerns. If you prefer to self-serve, our Help Center and curated FAQs give clear, step-by-step guidance on common topics.

Instant answers and dependable response times

Live chat: Available on the site for immediate assistance — most chats connect within 1–2 minutes and agents stay with you until your question is fully addressed.

Email (support@stormrush.com): Ideal for screenshots, receipts, or complex cases. Typical replies arrive within 12–24 hours; many tickets are handled the same day.

Phone support: Available during extended daily hours for urgent account or payment issues. When a call line is open, wait times are generally 5–10 minutes; if a phone agent can’t pick up, we’ll follow up by chat or email as quickly as possible.

For identity checks, large withdrawals, or verification-related questions, our review teams may need more time — typically 24–72 hours — and you’ll receive regular status updates so you’re never left wondering.

Clear, practical self-help resources

Our Help Center organizes the most requested answers — account setup, deposits and withdrawals, Sweeps Coins (SC) redemption, and bonus rules — into concise articles. That resource is the fastest place to confirm eligibility rules, wagering requirements, and regional restrictions. If you don’t find what you need, use live chat and an agent will point you to the exact article or handle the issue directly. (See the FAQ section for quick links and examples)

Knowledgeable team focused on resolving issues

Stormrush support staff are trained to handle account, transaction, and gameplay questions with accuracy and care. Expect guidance through KYC steps, clear explanations of SC playthrough and redemption requirements, and help resolving payment glitches with MasterCard or Visa. We escalate complex situations—such as disputed transactions or bonus eligibility checks—to specialist teams and keep you informed at every stage.

Personal, straightforward service you can trust

We treat every inquiry as important. Our tone is direct and helpful: we explain what’s needed, why it matters, and how long it will take. If you contact us about a promotion or a time-limited offer, we prioritize verification so you don’t miss out. Reach out by chat for immediate troubleshooting, send documentation to support@stormrush.com for thorough review, or call during phone hours when you need a faster resolution. Either way, expect clear answers and prompt follow-through.

If you’re ready to get help now, open the chat icon on any page or email support@stormrush.com — we’ll take it from there and make sure your account, payments, and gameplay run smoothly.